Support & Downloads

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Contact Info
198 West 21th Street, Suite 721
New York, NY 10010
+88 (0) 101 0000 000

Vacation Rental Management

How one owner earned over $20k (even in 2020)

“SOH revenue optimization system is second to none. The local team that looks after my properties is fantastic. They treat my homes as if they were their own, and their attention to detail when trying to make sure every guest has the most enjoyable stay is unmatched.”
—Patrick B., owner of three soh homes in Ocean City, MD

Never take a guest’s late-night phone call again—our Customer Experience team has it covered.

Trained housekeepers carry out consistent cleaning measures that meet or exceed all CDC guidelines.

A local property manager is always looking out for your home, conducting regular inspections and maintenance.

We list your home on all the top booking sites, with eye-catching professional photos and a custom property description.

Stay in the know with company updates and resources for our homeowners.

The best part? It’s all included in one straight forward management fee.

Be everywhere guests are looking—and booking

Your home will be advertised on SOH, plus all of these sites and more.

Hear from the experts

Our Behind the Booking webinars and homeowner guides highlight strategies that maximize your vacation rental revenue.

Our VP of Digital walks through marketing tactics that drive bookings for your home.

Our VP of Revenue Management explains how the right pricing strategy earns you more.

Our Senior Director of Operations Support reviews our industry-leading housekeeping program.

We're committed to you

SOH Performance Commitment means you have a partner who’s invested in your success, no matter what. When you switch to us from another vacation rental manager, we’ll commit to earning you just as much in your first year.

Hear from the experts

Our Behind the Booking webinars and homeowner guides highlight strategies that maximize your vacation rental revenue.

Contact Us

    SOH property management FAQ

    How does SOH work?

    The first step is to get in touch with our Homeowner Consultant team—they’ll walk through our services, see if your home’s a good fit, and go over your personalized management fee. If you choose to move forward, you’ll sign a management agreement. We’ll also request access to the property to confirm permits, clean, do an initial inspection, and compile your home’s online listing. We always aim to get your vacation rental up and running as quickly as possible. Once your home is ready for guests, SOH all-in-one vacation rental management handles everything you need to make a peak profit, like:

    • Managing your listings on all major booking platforms
    • Providing eye-catching photography, 360-degree tours, and vivid descriptions
    • Leveraging technology to automatically update your prices for maximum revenue
    • Offering 24/7 on-the-ground guest assistance
    • Performing professional housekeeping
    There’s no detail we overlook, no guest touchpoint we haven’t considered. All this leads to happy guests, glowing reviews, and your flourishing success.

    Why choose SOH?

    Managing a vacation rental isn’t easy—but SOH makes it look that way. That’s because we handle every hassle for you. No more fielding guests calls after midnight, spending your free time cleaning, or tracking your reservations on multiple booking sites. With SOH, embrace the idea of more—like 24-hour local guest support, 360-degree home tours, professional writing and photography, streamlined reservation management, and thorough housekeeping after every stay. Best of all, we leverage technology to set your optimal nightly rate. All this with one straightforward fee, no long-term contracts, and the freedom to visit your home as frequently as you like.

    Are there restrictions on how often I can use my home?

    Your vacation home is—first and foremost—yours. You’re welcome to reserve your home for personal stays whenever you’d like, provided (of course!) that you honor any guest reservations that are already on your calendar. Other than that, SOH doesn’t place any restrictions on how often you can visit or how long you can stay. To block out your travel dates, simply reserve them in your online owner account.

    Do I have to sign a long-term contract?

    As your vacation rental partner, we’re here to stay. And we hope you are, too. We believe in earning your long-term confidence, not locking you into an ironclad contract. You can cancel your Vacasa agreement at any time, with 90 days’ notice. We’ll just need to honor any reservations that are already booked at your home for that 90-day window.

    How much are SOH porperty management fees?

    At SOH, we like to keep things simple with one comprehensive fee for all our essential services. No nickel-and-diming. No hidden fees. No paying multiple vendors.

    Own a vacation home and want to know how much SOH charges for property management? Your fee is determined by several factors, including your home’s location, number of bedrooms, and guest amenities.

    What is full-service vacation rental management?

    When vacation home owners are burdened with acting as plumbers, housekeepers, and troubleshooters, they turn to full-service vacation rental management. A comprehensive solution like SOH handles all the hurdles and hassles of running a successful vacation rental. This can include marketing your home, fielding guest requests, and cleaning after every stay. While some companies offer some of these services, like advertising or housekeeping, a full-service manager like SOH does it all—so you have one bill, one go-to point of contact, and one company invested in your home’s success from end to end.

    Does SOH offer property management services near me?

    SOH is the largest vacation rental management company in North America. The thousands of homes we manage are located in destinations where travelers want to be—and only where vacation rentals are allowed. These areas span from Mexico to Dominican Republic, Canada to Puerto Rico. Some of our most popular locations are vacation destinations within a few hours’ drive of a city.

    What vacation rental management services does SOH offer?

    SOH full-service management encompasses every aspect of running a profitable vacation rental. When you work with Vacasa, you tap into a nimble team of hospitality and marketing experts who will handle it all. This includes professional listings on the most popular booking sites, targeted digital marketing, reservation management, 24/7 local guest service, housekeeping, and dynamically setting your nightly rates for optimal revenue.

    Does SOH manage Airbnbs?

    The good news: Yes. When you work with us, we advertise your property on Airbnb.

    The better news: That’s just the beginning. We also market your vacation home on more channels, including Vrbo and, to keep your booking calendar full. Plus, SOH provides high-quality photography and custom-written, keyword-filled descriptions to make your property listing stand out from the rest.

    What is the SOH pet policy?

    Pets or no pets—it’s up to you. One thing to consider: Saying yes to pets brings massive perks. Studies have shown that pet-friendly vacation rentals are hot commodities to pet owners. And, these homes can attract higher revenue, repeat visitors, and more off-season bookings. SOH housekeepers clean thoroughly after pet-friendly bookings, putting in extra effort to ensure that pet hair and dander is diligently removed, and no paw prints are left behind. Guests with pets will be charged a small nightly fee to cover additional cleaning procedures, pet supplies, and extra customer service.

    Does SOH provide condo property management services?

    Yes, SOH offers community association management services, including accounting, site management, administrative tasks, and debt management. Want a better HOA partner with a full suite of solutions?

    How does SOH advertise my home?

    It’s not just about where your home is listed, but how. We have great relationships with all the major vacation rental sites (like Airbnb, Vrbo, and, so SOH homes often appear right at the top of the inventory that guests browse. Plus, there’s our own website that reaches over 100,000 guests every day.

    In addition, your home will be included in strategic marketing to our growing audience of past and potential guests. This includes advertisement via search engines, email, social media, and more.

    What's SOH cleaning process?

    Guests’ expectations are getting higher, especially when it comes to cleanliness. Our SOH Premium Clean program meets or exceeds CDC guidelines, so guests have extra confidence to rent your home. Our professional, trained housekeepers sanitize surfaces and use an EPA-approved disinfectant. We also provide our teams with gloves and face masks for everyone’s protection. Plus, these expanded safety measures and the additional time spent caring for your home all come at no extra cost to you or your guests.

    How does SOH ensure a great guest experience?

    We obsess over delivering a seamless, stress-free vacation for your guests—their great experience means more repeat visitors and five-star reviews for you. It all starts with making sure they book the right home. Our polished property listings include 3D virtual tours that show exactly what guests can expect when they book your home. Before every stay, we stock your home with basic toiletries, paper goods, and cleaning supplies, so guests have everything they need. We also have an easy-to-use mobile app that puts a complete home guide, from driving directions to the WiFi password, at their fingertips. After a stay, we encourage guests to leave a review. And if anything wasn’t up to par, we communicate with the guests and our local teams to make things right for next time.

    How does SOH price my home?

    SOH offers property management and other real estate services directly through SOH LLC and through SOH LLC's licensed subsidiaries. Click here for more information about SOH's licensed real estate brokerage/property manager in your state. SOH's licensed real estate brokerages/property managers include: